Returns & Refunds

Last updated: 1 May 2026

We want every Intrys order to feel like a confident purchase. If something isn't right, here's how returns work.

7-day return window

Most products can be returned within 7 days of delivery if they are unused, in original condition and in the original box with all accessories, manuals and tags.

What can be returned

• Laptops, desktops, monitors, accessories - within 7 days, unopened or with minor cosmetic-only inspection
• Networking gear - within 7 days, unopened
• Defective on arrival (DOA): up to 10 days, replaced free of cost

What cannot be returned

• Software licences and digital products (Microsoft 365, Adobe etc.) once activated
• Custom-configured / pre-installed devices opened from the seal
• Bulk orders (10+ units) - covered under separate B2B terms
• Items damaged due to misuse, water or unauthorised repair

How to start a return

1. Sign in to your account dashboard and click "Request return" on the order
2. Or write to returns@intrys.in with your order ID
3. Our team will arrange a free reverse pickup in major cities (other locations may need self-shipment)

Refund timelines

• UPI / Wallet refunds: 1-2 working days after pickup
• Card / Net-banking refunds: 5-7 working days
• COD refunds: bank transfer within 4 working days

Replacements & warranty claims

For issues that appear after the 7-day window, please use the brand's onsite service. We're happy to help you raise the request - just contact our support team.