Warranty Policy

Last updated: 1 May 2026

Every Intrys product carries the manufacturer's standard warranty in India, serviceable through the brand's authorised service network.

Standard warranty

  • Laptops & desktops: 1-year onsite warranty (3 years for ThinkPad / EliteBook business series)
  • Servers & workstations: 3-year onsite NBD (next business day) where specified
  • Networking & Wi-Fi gear: 1-2 year limited warranty (carry-in to brand service centre)
  • Storage drives & SSDs: 3-5 year manufacturer warranty
  • Accessories: 1 year (Logitech, Jabra etc.)

Extended warranty & ADP

Extended warranty (up to 3 years) and Accidental Damage Protection (ADP) are available at checkout for select Dell, HP and Lenovo products.

How to raise a warranty claim

  1. Locate your serial number (printed on the box and the device)
  2. Visit the brand's support site or call their toll-free number
  3. Or write to warranty@intrys.in with your order ID and we'll register the request on your behalf

What's not covered

  • Liquid spills, drops, fire damage and unauthorised repair
  • Cosmetic wear and tear, screen burn-in from prolonged static images
  • Software issues caused by user-installed apps
  • Consumables (batteries beyond 12 months in some models)

For any clarification, our support team is just a call away at +91 95678 62436.